Legal & Compliance

At Grand Renovations, accessible from grandrenovations.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Grand Renovations and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please reach out to our team.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and services
• Improve, personalize, and expand our website offerings
• Understand and analyze how you use our website
• Communicate with you, either directly or through one of our partners, including for customer service and to provide you with updates.

Grand Renovations uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer.

These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Grand Renovations if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company's terms and conditions. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner.

License & Property Rights

Unless otherwise stated, Grand Renovations and/or its licensors own the intellectual property rights for all material on Grand Renovations. All intellectual property rights are reserved. You may access this from Grand Renovations for your own personal use subjected to restrictions set in these terms and conditions.

Due to the bespoke nature of building and renovation work, all project specifications, cancellation procedures, and refund eligibility will be detailed explicitly in the individual contract agreement signed before the commencement of any renovation work.

If you wish to cancel an upcoming consultation or appointment, we request at least 24 hours' notice. For physical products or materials procured specifically for your project, cancellation and refund policies will vary depending on the supplier and the custom nature of the order.

As a renovation service provider, the physical delivery of materials to project sites is coordinated by our project management team as part of the overall service. For any independent product purchases or specific material orders, shipping timelines and costs will be communicated clearly at the point of sale.

We ensure all materials are delivered securely, utilizing trusted couriers and suppliers, to maintain the timeline and impeccable quality of your renovation project.